Q When did the hotel open?

A Hotel Sapphire has opened in October 2000
http://www.hotelsapphire.com/

Q How can I get information about events in İstanbul?

A You can contact with our Guest Relations Office through [email protected] or you can visit ? www.hotelsapphire.com

Q At what time can I check in and at what time do I have to check out?

A The earliest check in time is 14:00 pm. If there are available rooms for the guests before the time we mentioned above, our reception staff will help you for sure. The latest check out time is 12:00 pm. For the late check out regulations, please contact to the reception desk.

Q Are there safety deposit boxes available in the hotel?
A Yes there are electronic safety boxes in our rooms for free of charge. They have space for 14 inc. laptops.

Q Is there a shuttle service available to the airport?

A Yes, we have pick up and shuttle services. For more information please contact with the reservation office or send an email to [email protected]

Q How can I make an online reservation?

A You can make your reservation using our secure web page: www.hotelsapphire.com/reservation , through [email protected] or by phone: 0090 212 520 56 86

Q How can I change or cancel a reservation?

A You can use our login system in the reservation page and cancel or modify your reservation.

Q Why is my credit card needed to make a reservation?

A We need your credit card details just for the guarantee of your reservation. Your credit card will not be charged unless you do not cancel your reservation within the cancellation period. You can cancel your reservation free of charge till 2 days before than your arrıval date.After that we will charge oneday penalty for each room to your credit card.

Q Where is the hotel located?

A Location & Contact

Q How can I come to the hotel from the Ataturk Airport?

A By Tram:
You arrive in the International Arrivals terminal, purchase your visa, pass through Immigration (passport) and Customs control. Exit the secure Customs area, turn right and walk to the end of the terminal watching for signs to the Hafif Metro (“Light Rail System”).

Stop along the way to get some Turkish Liras from currency exchange offices or cash machines (ATMs) in the Arrivals hall. No matter how you plan to travel into the city, you will need some local currency.

Go down the escalator, through the sliding glass doors, turn right and follow the Hafif Metro/Light rail system signs along the broad underground concourse to the Havalimanı (Airport) Metro station on the left at the end. This concourse beneath the parking garage connects the Domestic and International terminals.

Buy one or two Metro tokens (jeton) at the booth. You’ll need two tokens to travel from Atatürk Airport to Gulhane Stop where the hotel is located. Ride to Zeytinburnu from the Ataturk Airport, where you have to transfer to the Zeytinburnu-Kabataş tram for the ride to the hotel at Gulhane Stop.

By Car from the Airport:

1. Head northeast on Atatürk Havaalanı Yolcu Girişi 100 m
2. At the roundabout, take the 1st exit onto Atatürk Havalimanı Cd 2.8 km
3. At the roundabout, take the 3rd exit onto Yeşilköy-Bakırköy Sahil Yolu 4.1 km
4. Slight right at Kennedy Cd
Go through 1 roundabout 9.2 km
5. Continue straight to stay on Kennedy Cd 1.7 km
6. Turn left at Ahırkapı İskele Sk 55 m
7. Turn right at Ahırkapı Sk 92 m
8. Turn right at Şadırvan Sk 42 m
9. Şadırvan Sk turns left and becomes İshak Paşa Cd 350 m
10. Turn left at Kabasakal Cd 130 m
11. Take the 1st right onto Yerebatan Cd 150 m
12. Turn right at Alemdar Cd 450 m
13. Turn left at Ebussuut Cd
Destination will be on the right 220 m

Q Is car parking service available?

A Yes we have private parking place and garage near to the hotel. It is costed 10 eu for our guests.

Q What amenities are included?

Wellness

Q Is the tap water safe for drinking?

A No it’s not drinkable. But we can have drinking water in the Minibar to our guest room.

Q What type of temperature can you experience in Istanbul?

A You can find the weather forecast at our website for the dates you would like to visit Istanbul or throughhttp://www.intellicast.com

Q What is your address, phone number and fax number?

İbni Kemal Caddesi N:14 Sirkeci / İSTANBUL Phone: 0090 212 520 56 86 Fax: 0090 212 520 10 09

A Location & Contact

Q Do I need to guarantee my reservation?

A Yes you need to guarantee your reservation.

Q Which credit cards do you accept?

A We accept Visa or Master Card.

Q Where can I rent a car?

A Our concierge service will be pleased to help you.

Q Do you have baby sitting service available?

A Yes, you can set this up at the reception desk.

Q When is room service available?

A 24 Hours available.

Q Is there a penalty charge if I cancel my online reservation?

A Cancellation should be informed at least 2 days before your arrival date without penalty. Uninformed cancellation will be treated as a “No Show” and the amount for one night accomadation will be charged to your credit card.

Q Is making reservations online safe?

A Yes it is safe. We have network solutions secure certificate for making online reservations through internet.

Q Do you accept pets?

A No we do not allow pets.

Q Is the area safe for foreigners?

A Our hotel is located in the old city in a touristic area where the closest police station is within 5 minutes walking distance. And Tourism information desk is just 2 minutes walking distance away. It is known as the most secure part of the city.

Q Does the price include any taxes?

A The price includes all the taxes.

Q What is Turkish Time Zone?

A Turkey Is located at GM +2.

Q Do you have connecting rooms for a family?

A Yes we have connection room One room has a one big ben and other one separate bedrooms and a bathroom with bathtub.

Q Do you provide a crib on request?

A Yes, we have a crib and it is free of charge. If you would like us to put a crib in your room, please let us know in advance, when you make your reservation.

Q Do you have non-smoking rooms?

A Most of the rooms are non-smoking.